Frequently Asked Questions
Short, honest answers. If you don't see your question here, reach out - we'll reply quickly and update this list.
General
Files, timelines, samples & shipping
What file format do you need for my logo?
What file format do you need for my logo?
Vector (SVG, AI, PDF) is best for clean embroidery. High-res PNG also works; we'll clean it up if needed.
Can I see a preview before ordering?
Can I see a preview before ordering?
Yes. We provide a free visual demo (mockup) of your logo placement, thread colors, and sizing for approval.
What are the usual lead times?
What are the usual lead times?
Most orders are produced and shipped within 7-14 days after mockup approval and payment terms confirmation.
Is there a minimum order quantity?
Is there a minimum order quantity?
We're B2B-focused, so pricing is optimized for batches. We can do small runs, but bulk tiers bring the best value.
Do you offer samples?
Do you offer samples?
Yes - on request. A single embroidered sample can be arranged; sample cost is credited if you proceed with a bulk order.
Which shirt qualities do you offer?
Which shirt qualities do you offer?
Three tiers: Classic (workwear), Premium (client-facing comfort), Executive (luxury feel). All EU-sourced fabrics.
How do you ship?
How do you ship?
EU-wide with tracked carriers. You'll receive tracking details immediately after dispatch.
What payment methods do you support?
What payment methods do you support?
Bank transfer (invoice). For larger clients we can discuss purchase orders and agreed terms.
Still have a question?
You don't need all the answers upfront. Just send us your logo - we'll prepare a free visual demo, and you'll see right away if we're the right fit.
Quick, clear, and no obligation.